Question 1

What is Remitran?

Accepted Answer

Remitran is a global cross-border payment service that unlocks local QR payments across Asia. It eliminates the hassle of using cash, ATMs, and SWIFT fees by letting you scan local standard QR codes directly from your funded wallet.

Question 2

How do I add money to my wallet?

Accepted Answer

You can securely connect your bank account, choose a bank transfer, or add a debit/credit card to instantly load funds into your Remitran digital wallet.

Question 3

Is there a sign-up fee?

Accepted Answer

Signing up for Remitran is completely free. We charge a small, transparent convenience fee on each transaction, which is shown to you before you confirm the payment. There are no hidden monthly charges.

Question 4

What is the exchange rate?

Accepted Answer

We offer real-time, competitive exchange rates that are often better than airport kiosks. The rate is locked in the moment you scan the QR code, so you know exactly how much INR will be deducted from your account.

Question 5

Are there transaction limits?

Accepted Answer

Yes, currently there is a daily transaction limit of THB 20,000, as per our internal policy. Single transaction limits may also depend on your specific bank's UPI settings.

Question 6

What happens if a transaction fails?

Accepted Answer

If a transaction fails but money is deducted, it is usually reversed instantly. In rare cases of merchant refunds, it may take 5-7 business days for the amount to reflect back in your Indian bank account.

Question 7

Is my financial data safe?

Accepted Answer

Absolutely. At Remitran, your security isn't a feature, it's the foundation. We use bank-grade encryption to protect your data, and we securely link to your payment methods through trusted industry leaders.

Question 8

What if I lose my phone?

Accepted Answer

Your Remitran account is secured by your device's biometrics and your secure PIN code. Even if you lose your phone, no one can make a payment without your PIN. We recommend contacting our support team at support@remitranglobal.com to temporarily freeze your account.

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Frequently Asked Questions

General Questions

Transactions

Security

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Frequently Asked
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