Privacy Policy | Remitran Global

We at Remitran, Inc. (“Remitran,” “we,” “us,” or “our”) respect and protect the privacy of people who visit our website, join a waitlist, create an account, connect a funding source, fund a wallet, use our apps, make supported payments, contact support, participate in promotions or surveys, or otherwise interact with our services. In this Privacy Policy, “you” means users, prospective users, customers, merchants, partners, and other individuals whose personal information we process in connection with those services.

This Privacy Policy describes how we collect, use, share, retain, and protect personal information when you use remitranglobal.com, our apps, support channels, payment-related workflows, and related services.

If you choose to connect a financial account through Plaid, you also direct us and Plaid to access and process account-related information from your selected financial institution to support that connection and related payment features. For more information about how Plaid handles end user information, please review Plaid’s End User Privacy Policy.

In some cases, a separate product-specific, partner-specific, promotional, or financial-services notice may apply to a particular Remitran offering, feature, campaign, or relationship. If we provide a more specific notice for a particular service or interaction, that notice supplements this Privacy Policy and governs to the extent of any conflict for that specific context.

If you do not want your personal information handled as described in this Privacy Policy, or if you are under 18 years old, you should not access or use the Services. Depending on where you live, additional privacy rights or supplemental disclosures may apply.

1. What Information We Collect

We collect personal information and related documentation depending on how you use the Services, what features you access, which payment methods you connect, whether identity verification is required, whether you participate in a promotion or event, and how you communicate with us.

Information You Provide to Us

Basic customer information. Name, email address, phone number, country or region, date of birth, profile details, account credentials, and other information you provide when joining a waitlist, contacting us, or creating an account.
Supplemental identification information. Government-issued identification documents, selfies, photographs, videos, proof of address, proof of residency, visa-related information, tax information, and other information we or our verification partners may request to verify identity, eligibility, or compliance.
Financial and payment information. Linked bank account details, payment card details, billing details, funding source details, payout destination details, and related payment method metadata needed to load a wallet or complete a payment.
Transaction information. Information about transactions made through the Services, including sender and recipient details, merchant name or identifier, payment method, QR code details, amount, currency, pricing or exchange information, date, timestamp, status history, refunds, reversals, and dispute-related information.
Preferences and settings. Account settings, app preferences, notification choices, saved display preferences, language preferences, and other choices you make when using the Services.
Communications and submissions. Messages, support requests, survey responses, feedback, waitlist submissions, contest or promotion entries, and information you provide when speaking with our team or interacting with support channels.
Information about other people. If you submit information about a recipient, family member, invited contact, merchant contact, beneficial owner, authorized representative, or another person in connection with the Services, you should do so only if you have authority to provide that information.
Promotional, survey, and event information. If you participate in a promotion, survey, beta program, live event, giveaway, or similar campaign, we may collect registration, eligibility, communications, participation, and fulfillment-related information.
Business or institutional information. If you use Remitran for business, partner, merchant, or institutional services, we may collect company details, beneficial owner information, tax details, onboarding materials, contractual information, and operational contacts relevant to that relationship.

Information Collected Automatically

App, browser, and device information. Device type, browser type, operating system, language, IP address, device identifiers, network information, and similar technical information associated with your session or device.
Usage information. Pages viewed, buttons clicked, referring pages, session duration, feature usage, event logs, and other activity information that helps us understand how the Services are used.
Diagnostic and troubleshooting information. Crash reports, timestamps, performance logs, error messages, latency measurements, and similar service diagnostics used to operate and improve the Services.
Information from cookies and similar technologies. Session identifiers, local storage values, preference data, theme settings, security markers, and analytics identifiers used to operate the site, preserve sessions, measure performance, and understand engagement.
Security and authentication signals. Login attempts, sign-in method, session state, suspected abuse signals, fraud indicators, and related information used to protect accounts and preserve service integrity.
Location-related information. Approximate location information derived from IP address or other device signals, and other location-related information where needed for fraud prevention, compliance, localization, or support purposes.

Information We Obtain From Third Parties and Other Sources

Plaid and similar account connectivity providers. If you choose to connect a financial account through Plaid, Inc. and its affiliates (“Plaid”) or a similar provider, we may receive account ownership details, account and routing information, balance data, account characteristics, and other financial institution data made available through that connection, depending on the services you authorize.
Other financial institutions and payment counterparties. We may receive information from banks, payment processors, acquirers, funding providers, local payment networks, and other counterparties involved in account validation, payment processing, refunds, reversals, reconciliation, dispute handling, or fraud review.
Identity and authentication providers. If you sign in through an identity provider or social login, we may receive information such as your name, email address, profile image, account identifier, and authentication status.
Payment, banking, and compliance partners. We may receive payment confirmations, account validation results, fraud indicators, sanctions or watchlist screening results, chargeback information, device risk signals, and similar operational and compliance information.
Merchants and local payment networks. When you use a QR code or local payment rail supported by Remitran, we may receive merchant data, network references, settlement confirmations, reconciliation details, and related payment records.
Analytics, marketing, and technology providers. We may receive usage and engagement information from analytics providers, infrastructure partners, campaign or attribution partners, or marketing partners to help us understand traffic, product reliability, campaign performance, and service quality.
Public databases and other lawful sources. Where appropriate for compliance, fraud prevention, or safety, we may receive information from public records, sanctions lists, government sources, social media pages you choose to interact with, or other lawful third-party data sources.

We may combine personal information we receive from you with information we obtain from other sources and use the combined information as described in this Privacy Policy.

Sensitive Personal Information

Some of the personal information described in this Privacy Policy may be considered sensitive under applicable law, such as government identification numbers, financial account information, precise verification data, or other sensitive account or compliance-related information. We do not use sensitive personal information to infer characteristics about you beyond what is reasonably necessary to provide the Services, comply with law, protect the platform, or support related operational purposes.

2. How We Use Your Information

We use your personal information to deliver, operate, personalize, improve, secure, and support the Services. Depending on the context, we may process your information because it is necessary to perform a contract with you, comply with legal obligations, pursue our legitimate interests, or rely on your consent where required by law.

If we cannot process information that is necessary to provide the Services, we may not be able to open your account, complete a payment, connect a funding source, or continue to provide certain features.

Data Use Necessary to Perform Our Contract With You

Create and maintain your Remitran account, authenticate access, and provide account-level functionality. We may use basic customer information, supplemental identification information, preferences, and device or authentication information.
Provide payment, wallet, funding, payout, QR acceptance, refund, reversal, and transaction history functionality. We may use financial and payment information, transaction information, merchant or network information, preferences, and support communications.
Connect, authenticate, or maintain linked bank accounts or other funding sources through Plaid or similar account connectivity providers. We may use basic customer information, financial and payment information, device or authentication information, and information received from Plaid or your financial institution.
Provide customer support, respond to service requests, and send transaction, security, or administrative notices. We may use basic customer information, communications and submissions, transaction information, account information, and service logs.
Administer promotions, surveys, contests, beta programs, and live event participation. We may use contact information, communications, eligibility information, participation information, and fulfillment-related information.

Data Use Necessary to Comply With Legal Obligations

Verify identity, eligibility, account ownership, and other information required by applicable law or by our regulated partners. We may use supplemental identification information, financial and payment information, device information, and third-party verification results.
Comply with tax, accounting, sanctions, anti-fraud, anti-money laundering, recordkeeping, reporting, legal process, and regulatory response requirements. We may use basic customer information, supplemental identification information, transaction information, financial information, business information, and third-party compliance data.
Retain and disclose records when required to respond to lawful requests from courts, regulators, law enforcement, tax authorities, or other competent authorities. We may use any information reasonably necessary for the request, depending on the nature of the legal obligation.
Determine legal or regulatory eligibility for certain products, features, promotions, or corridors. We may use account, profile, transaction, identity, residence, and financial information as needed for those determinations.

Data Use Based on Our Legitimate Interests

Protect the Services, investigate abuse, reduce fraud, monitor risk, and secure accounts, systems, merchants, and payment flows. We may use device information, usage information, security signals, transaction information, communications, and third-party risk or compliance data.
Operate, improve, debug, test, personalize, and develop our website, apps, support workflows, and payment experiences. We may use usage information, diagnostic information, preferences, communications, and pseudonymized or aggregated analytics information.
Enforce agreements, resolve disputes, defend legal claims, support audits, and manage corporate operations with professional advisors. We may use account information, transaction information, communications, business records, and other records relevant to the issue.
Measure campaign effectiveness and improve marketing, education, onboarding, and event experiences. We may use contact information, usage information, participation information, and campaign attribution information.

Send newsletters, launch updates, promotional communications, or similar marketing where consent is required. We may use basic customer information, communications preferences, and engagement data.
Use optional cookies, analytics, or similar technologies where local law requires your consent before those tools are activated. We may use cookie identifiers, device information, usage data, and preference information.
Process other optional uses you explicitly ask for or authorize through connected services or product settings. We may use the information reasonably necessary for the optional feature or integration you choose.

Service Communications

We may send you service, legal, account, transaction, verification, fraud-prevention, and security communications by email, telephone, text message, or in-product notice where appropriate. In many cases, these communications are necessary to provide the Services or comply with law, which means you may not be able to opt out of certain critical service communications.

3. Cookies and Similar Technologies

We and our service providers may use cookies, local storage, software development kits, pixels, log technologies, and similar tools to:

keep the website and apps functioning properly;
remember user settings and session information;
support authentication and fraud prevention;
understand traffic, engagement, and reliability;
improve content, workflows, and user experience; and
support marketing measurement where permitted.

You can usually control cookies through your browser, device, or operating system settings. Depending on the technology and your location, you may also be able to manage preferences through consent tools or in-product controls. If you disable certain technologies, parts of the Services may not function correctly.

We may share your information with other Remitran teams, affiliates, service providers, payment partners, merchants, professional advisors, authorities, and other parties when it is reasonably necessary to provide the Services, support operations, comply with law, or protect our rights, users, merchants, partners, and platform.

Affiliates and internal teams. We may share information within Remitran and with affiliates, where applicable, so that teams responsible for support, security, compliance, operations, finance, analytics, product delivery, and user communications can provide and improve the Services.
Linked third-party services. If you connect a third-party identity provider, bank, payment method, merchant experience, or other external service, information may be exchanged as needed to support that connection. Those third parties may have their own privacy notices and terms that apply to their handling of your information.
Plaid and similar account connectivity providers. If you choose to connect a financial account through Plaid, information you provide to us or Plaid, and information Plaid retrieves from your financial institution, will be processed by Plaid in accordance with Plaid’s End User Privacy Policy.
Payment, banking, settlement, and merchant partners. We may share information needed to authorize, route, reconcile, settle, reverse, refund, or investigate transactions with banks, payment processors, funding providers, local QR networks, acquirers, merchants, and other payment ecosystem participants.
Service providers. We may share information with vendors who help us with hosting, cloud infrastructure, communications, analytics, customer support, identity verification, fraud detection, compliance, customer relationship management, surveys, and related operational functions. We do not authorize these providers to use your personal information for their own unrelated purposes.
Professional advisors, authorities, and regulators. We may share information with legal, compliance, tax, audit, security, and other professional advisors, and with regulators, courts, law enforcement, tax authorities, or government authorities where required by law or where reasonably necessary to protect rights, property, safety, or the integrity of the Services.
With your direction or consent. We may share your personal information when you ask us to, when you direct us to connect with a third-party service, or when you otherwise consent to the disclosure.
Asset transfer or company acquisition. If we evaluate or complete a merger, acquisition, reorganization, financing, sale of assets, bankruptcy process, or similar corporate transaction, your information may be disclosed or transferred as part of that process, subject to applicable law and confidentiality protections.

5. Other Sites and Services

The Services may contain links to websites, apps, products, merchant pages, or services operated by third parties. Those third parties are not controlled by Remitran, and their privacy practices are governed by their own notices and terms. We encourage you to review the privacy information of any third-party services you choose to use, including connected financial account providers, merchants, payment partners, and promotional or event partners.

6. How We Protect and Hold Personal Information

We generally hold your personal information electronically on our systems or on systems operated by trusted service providers acting on our behalf. In some limited situations, information may also be held in hard copy or archived formats as part of our support, legal, audit, or compliance processes.

We use administrative, technical, and organizational measures designed to protect the information we hold, and we require our service providers to do the same. These measures may include encryption in transit, access controls, environment separation, activity monitoring, vendor diligence, authentication controls, and procedures intended to reduce unauthorized access, disclosure, alteration, or loss.

No security program is perfect, and no data transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your credentials, devices, and linked email or phone access secure.

7. How Long We Retain Your Personal Information

We retain your information for as long as reasonably necessary to provide the Services, maintain your account, complete transactions, manage refunds or disputes, comply with law, protect users and the platform, and defend or enforce legal rights.

Retention periods can vary depending on the type of information, the date it was collected, whether you still use the Services, and whether the information is required for fraud prevention or legal compliance.
We may retain pseudonymized or de-identified analytics information to help us understand service performance and improve the user experience.
If biometric, selfie, or liveness information is collected through a verification flow, that information may be retained for the period required by law, by regulated partner requirements, or as described in the notice of the verification provider involved in the flow.
If you close your account or ask us to delete information, we may still keep certain records where required or permitted for compliance, dispute handling, audit, fraud prevention, legal claims, or operational recordkeeping.

8. Children’s Personal Information

The Services are not directed to persons under the age of 18, and we do not knowingly collect personal information directly from persons under 18. If we learn that personal information has been provided by a child in violation of this policy, we may suspend the relevant account or interaction and take steps to delete the information as appropriate.

9. International Transfers

To operate our cross-border products and support global infrastructure, Remitran, its partners, and service providers may transfer, store, and process your personal information in countries other than the country where you live. Those countries may have privacy laws that differ from the laws in your home jurisdiction.

Where applicable law requires it, we use legal and operational safeguards for international transfers. Depending on the jurisdiction and context, those safeguards may include contractual protections, access limitations, vendor oversight, adequacy-based transfer mechanisms, or other lawful transfer tools.

10. Your Privacy Rights and Choices

Depending on where you live, you may be able to exercise certain privacy rights in relation to your personal information. Those rights vary by jurisdiction and may be limited by applicable law, the rights of others, or our need to retain information for legal, security, compliance, or contractual reasons.

Privacy Rights

Access and, where applicable, portability of personal information we hold about you.
Correction or updating of inaccurate or incomplete personal information.
Deletion or erasure of personal information, subject to legal and operational exceptions.
Objection to or restriction of certain processing activities, including some processing based on legitimate interests.
Withdrawal of consent at any time for processing that depends on consent.
Opt out of marketing communications by using the unsubscribe option in the message or by contacting us.
Complaint to a data protection, privacy, or consumer authority where applicable.
Where applicable under local law, use of an authorized agent or other representative to submit a request on your behalf.

Additional Choices

You may be able to update profile, contact, and preference information through your account settings or by contacting support.
You can manage some browser, cookie, and device permissions directly through your browser or operating system settings.
If you connected a financial account through Plaid and want to understand or manage some information directly within Plaid’s ecosystem, you may also review Plaid Portal.
If you participate in a promotion, contest, survey, or event, additional rules, eligibility terms, or disclosures may apply to that activity.

To protect your privacy and security, we may take reasonable steps to verify your identity before fulfilling a request. We may deny or limit a request when we cannot verify your identity, when the request is manifestly unfounded or excessive, when disclosure would adversely affect the rights of others, or when the law otherwise allows or requires us to refuse the request.

You can submit privacy questions or rights requests by contacting support@remitranglobal.com.

11. Privacy Notice for United States Residents

If you are a United States resident, certain state privacy laws may provide additional disclosure, access, correction, deletion, portability, or appeal rights.

General Disclosure Information

Categories of information we may collect. Identifiers and contact details, account and profile information, commercial or transaction information, payment information, internet or network activity information, device and geolocation-related information, communications, and identity verification information when required.
Business and commercial purposes. Providing and improving the Services, securing accounts and payment flows, verifying identity, preventing fraud, complying with law, communicating with users, administering promotions or events, and supporting business operations.
Categories of recipients. Remitran personnel, service providers, payment and banking partners, merchants, local payment networks, fraud and compliance vendors, professional advisors, and authorities when required.

State Privacy Rights

Depending on your state of residence and the scope of applicable law, you may have rights to:

know the categories of personal information we collect, use, disclose, or retain;
access specific pieces of personal information we hold about you, where required by law;
correct inaccurate personal information;
request deletion of personal information, subject to applicable exceptions;
receive a portable copy of certain information; and
appeal a decision we make on a privacy request, where applicable.

Certain information may be exempt from some state privacy laws or requests where a financial-services, legal, security, fraud-prevention, or other statutory exemption applies.

California and Similar State Disclosures

If a state privacy law applies to your information and no exemption is available, we will process requests in accordance with that law. We will not unlawfully discriminate against you for exercising a privacy right.

Nevada Residents

If Nevada law applies to your information and gives you the right to direct us not to sell certain covered information, you may submit such a request through support@remitranglobal.com. We may ask you for information to verify the request and determine whether the law applies.

12. Product-Specific and Supplemental Notices

Some Remitran services, promotions, partner programs, regulated corridors, beta features, or financial products may be governed by additional terms, disclosures, or privacy notices. If a supplemental notice applies to a particular Remitran service, campaign, or relationship, we may provide that notice separately, in-product, during onboarding, or at the point of collection.

13. How to Contact Us With Questions

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of personal information, please contact us using the details below:

Company. Remitran, Inc.
Email support@remitranglobal.com
Address. Newark, Delaware, 19713, United States

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Services, our business, legal requirements, regulatory expectations, or data handling practices. We will post the updated version on this page and revise the “Last Updated” date at the top of the policy.

Where appropriate, we may also provide additional notice of material changes, such as by email, through the website, in-product messaging, or supplemental just-in-time notices.

15. Our Relationship With You

Unless a service-specific agreement, partner flow, or supplemental notice says otherwise, the primary controller and service provider for the Services described in this Privacy Policy is Remitran, Inc.

Website visitors, blog readers, waitlist users, and support requesters. Services include the marketing website, informational pages, blog, waitlist, contact forms, and general support communications. The primary contact for these services is Remitran, Inc., Newark, Delaware, 19713, United States, support@remitranglobal.com.
Account holders and consumer payment users. Services include account access, wallet-related functionality, funding workflows, supported QR payment flows, payment history, and customer support. Unless a service-specific agreement says otherwise, the primary controller and service provider is Remitran, Inc.
Merchant, business, banking, network, or institutional counterparties. Services may include partner onboarding, integrations, business operations support, settlement or network services, and related contractual services. The applicable Remitran entity may be identified in a specific service agreement, onboarding document, or supplemental notice.